Code-Level service a tech support team experience (TSI) was an obtain code-level support for Apple frameworks

APIs, and knowledge, and is also offered to members of the Apple designer regimen and fruit creator business Program. Send a TSI if you cannot fix a bug, have trouble applying a certain tech, or posses more questions regarding your laws. The experience is allotted to a Developer tech support team engineer who is able to assist diagnose the laws or research possible workarounds to fast-track the developing. Assistance is actually supplied in English via mail, generally within three working days.

If your wanting to submit a TSI

Be sure to examine the subsequent paperwork for several Apple systems or see if the condition you are experiencing is mentioned and settled regarding the Apple designer online forums.

How-to send a TSI

Fruit creator Program and Apple Developer Enterprise regimen members can distribute a TSI into the Code-Level Support area within their membership.

Before posting a TSI, make sure to do the utilizing:

  • Operated Build and Analyze in Xcode and solve any exceptional analyzer outcome, preferably.
  • Assessment Technical Note 2431: software Testing Guide for tips about recreating pests you or customers were experiencing.
  • Attach symbolicated collision research and diagnostic logs you have in regards to the matter.
  • Connect any unit productivity containing problems or exclusions when strengthening or working your application.
  • Abstract the matter into a sample Xcode venture, if possible. This can include forming abstracted courses and means into an example Xcode job.
  • Render clear and concise procedures to replicate the matter, if appropriate.

When submitting a TSI, heed these recommendations:

  • Publish only 1 service issue (just one, discrete difficulty) per demand.
  • Provide a clear and detailed details with just as much info as you possibly can. Put steps you have taken fully to resolve the difficulty and ailments we ought to give consideration to (such faltering on particular devices or OS type).
  • Submit the matter in English and steer clear of making use of acronyms, jargon, and nonstandard abbreviations.

Are the soon after items as appropriate as soon as you send their demand, or perhaps in an answer as soon as you see a follow-up number from designer tech support team:

  • Symbolicated Collision States and Diagnostic Logs
  • App Review rejection letter (furthermore any linked attachments), if applicable
  • Screenshots (showing error messages)
  • Sample Xcode venture or resource rule
  • Gaming console output (containing errors or conditions)
  • Configuration/System Profiler document

Obtaining and handling TSIs

Included with each registration are two TSIs, that’ll end at the end of the account seasons. You’ll receive two brand new TSIs whenever you renew your membership. See your own offered TSIs, their own termination times, along with your request history within the Code-level assistance area inside account. Their TSIs were grouped by conclusion day, and the ones that expire initially are used first.

Additional TSIs are for sale to acquisition in either a 2-pack for 99 USD or 5-Pack for 249 USD from inside the Code-Level Support section of your bank account. TSIs purchased independently end yearly from the day of activation.

Am I able to submit a TSI for advice about Apple beta applications?

Yes. designer tech support team (DTS) can help you see whether an issue you are watching using prerelease application is the consequence of your own code or perhaps the computer software. 1st, test and concur that the matter reproduces in the current beta. In the event it does, upload the outcomes of your own testing via suggestions associate. Next submit a TSI from inside the Code-Level Support area of your bank account and can include the Feedback ID quantity.

Take note that prerelease software improvement quickly. Specialized recommendations could become outdated in consequent secretes, and from prerelease to best production. It’s vital that you test your app on every prerelease so you can diagnose any effects and so you can register feedback about problem you have.

It’s also possible to publish issues and locate answers for the Apple designer Forums.

In which may escort girl Savannah I get IT department-level support?

If you’re deploying macOS, macOS Server, or iOS systems in your organization, AppleCare can offer incorporated expert assistance, if obtainable in their area. Find out more about AppleCare Pro Support.

In which may I see support for Apple items or applications?

Any time you’ve purchased fruit goods or pc software and tend to be having nondevelopment problem, you can aquire pc software news and resources, tech support team, and goods info on the fruit help webpages.

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