The cable tv guy’s formulas: professional saying to operate for moments Warner Cable are asking all on Reddit

Some one declaring becoming a Time Warner line technician is spilling formulas on Reddit.

Your time Warner cable tv, the second-largest supplier of TV set and internet service in the United States, taught crystal that it can be looking into the postings. “We’re unable to verify if this type of person is really an existing or past employee,” a spokesman believed.

Reddit customer cableguy_the began an “Ask Me nothing” (AMA) bond, publishing photographs of his or her ID badge and consistent as purported evidence of their career. His solutions to the questions being available in are really honest. Check out stresses (typos saved).

On Comcast’s impending acquiring of one’s time Warner Cable:

We would like the merger because the present class in charge is the bad recently record. A number of people getting fired from difficult performance metrics. Every one of the energy has been presented to support service staff and stripped within the people that in fact go to the homes and correct trouble . It’s a mess in addition to the team is go like shit IMHO [in my personal simple opinion].

On the pressure between professionals and customer service interpreter:

Yea customer service reps and specialists tend to be combating a conflict that not one person considers. All of us detest them, they hate all of us. The two determine subscribers the thing is the gear once it almost never is. You inform users to simply dismiss the particular guy about mobile claims because it’s likely that great, they have never ever wired a house, hung a drop or repaired cable.

On what’s truly incorrect along with your association:

dont believe 50per cent of exactly what agent to the mobile explains. Just schedule the techie. Enable him manage. He’s performed this in the past. The associate simply addresses telephones. It’s almost NEVER the gear inducing the concern.

Of the solution of getting best allow:

Whenever a technology occurs ,ask for his own managers quantity. Simply tell him its not burning your but to rise issues. He could label his own sup ensure the awesome but that will help.

On what’s stopping quicker online grab rates:

Really, fundamental analogue line. It does take all the way up sooo a great deal data transfer useage . 1 station per consistency vs connecting a number of frequencies to provide 8 programming for a downstream and 4 for an upstream . As we proceed 100percent electronic tv.. Internet will have more quickly. Furthermore congestion. If you’re around a college it is any outcome . Grandma would use this lady 15 meg for e-mail and viewing but small Johnny university teen sucks within the bandwidth in your neighborhood making use of netflix and torrenting and video gaming. Yet they spend identically. IMHO what would correct it is capping records and giving anybody uncapped performance.

On the reasons why splitting their wire hookup is actually a bad idea:

Setting up a splitter just to attenuate the indicator is really foolish we even have products also known as attenuators that this without incorporating pointless splitter. But it is true that excess sign is simply as awful as lack of we call that distortion

On whether this Reddit AMA will surely cost him or her his own tasks:

I would getting discharged dependent on which catches me. I may buy an additional benefit their so very hard to inform because of the means this company is set up.

How Wi-Fi tells tends to be untrustworthy, and certainly will become vanquished by entrances and structure:

Yes very true. Plaster structure especially.Solid hardwood doors, being in a cellar after device belongs to the second floor or likewise. Wireless are a fickle monster.

Your “broken” line modem:

Yea I notice this much. I’d say in specific annum I would talk about 5per cent associated with modems We swapped were in fact poor. We manage a large number of puppy and pony series and simply change they in any event. The problem is more often than not perhaps not devices connected. Modems either perform or they don’t. There can be extremely very little in-between. These include quite simple gadgets. I’ve series buyers utilizing my very own notebook things working just fine, next shift to their tools and every single thing visits shit. The two nonetheless require an innovative new modem..Its insanity.